Problem Consultation

Tell Us About Your Problem

Please fill out the form below with all the relevant information regarding your enquiry. Give as much detail as possible, this will help us deal with your query quickly.

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Please provide the email address you used to place your order.
Describe the problem you encountered.

Please be patient after sending your question, due to the time zone difference has a partial effect on the reply time.

Please understand that we will take action and get back to you as soon as we receive your question.

Problem Consultation - FAQ

Of course, YaLove guarantees that the item will be delivered to you, and our products are safety-checked and absolutely safe and real!

China, YaLove main factory is in China, the products are made in China. Our products are made of high quality silicone material, tested by the security department and have multiple certificates.

Under normal circumstances, this will not happen. If it happens, please contact our online customer service or choose to send a message to [email protected]. We will make an inquiry and make up the shipment or refund you.